Essential Office Professional

Are you frequently bombarded with requests for work from managers, colleagues and other departments? Do you have to handle difficult customers from outside AND inside the organisation? Have you often had brilliant ideas for improvement that have gone unheard by your manager?  Then this workshop will support you to:

• Present your thoughts and ideas in a way that inspires confidence in you as an essential part of the team
• Negotiate workloads and deadlines with your key managers and colleagues
• Manage the challenges of working to more than one person
• Plan, organise and manage your time more effectively
• Confidently handle difficult customers (wherever they may be from!)

About this workshop:

This workshop is highly interactive; participants are encouraged to share personal experience of the office professional’s role through story-telling and group work, before being guided through tips, tools and techniques to highlight and develop the central role administrators and secretaries play in an organisations success.

Timing:
This is a one-day workshop running from 9.30 to 4.30 with half an hour for lunch.

Is this the right workshop for me?
This workshop is aimed at new and developing administrators and secretaries keen to make a difference in their organisation.

Support available
If your business is located in the West of Scotland you may be eligible for a grant of up to 50% of the cost of participating in these courses. There are a number of places available which are reserved for businesses with less than 250 employees and companies must meet certain eligibility criteria.

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Options

• We can customise this course for you if you have a particular challenge in your company.  One of our specialist advisers will be happy to work on a solution with you.  If you have a group of 12 people who need the same training customised learning is a cost effective way to develop them and costs can be as little as £100 per person. Click here for more information.
• We can also provide one to one coaching in this subject area. Click here for more information