Credit Control

Effective credit control can make or break a business. The person or team responsible for managing finance in any business or organisation must manage the payment of invoices effectively and ensure that credit given to customers is appropriate. Tightening up your procedures will bring rapid and tangible financial benefits. If you are responsible for managing or implementing credit control in your company this course will help you understand and tackle issues and provide practical solutions for you to take away and put into practice at once.

You will learn how to: 

• Fix appropriate credit limits for different types of customer – from individuals, companies and partnerships to franchises and slow payers 
• Establish a system for collecting late payment
• Draft appropriate warning letters to send to bad debtors
• Negotiate credit terms
• Apply successful telephone collection techniques
• Use a “debt diary”
• Negotiate face-to-face
• How to be assertive without appearing to be aggressive
• Involve your solicitor appropriately

About this workshop

• This workshop will involve you in a mixture of interactive exercises and discussion.
• Our trainers are experts in their topic and deliver courses in a practical, interactive style
• The maximum number of people on a training course is 12 so that the trainer can accommodate the learning needs of each delegate
• A two course buffet lunch and unlimited tea and coffee are included in the price

Timing
Courses start at 9.30 a.m. and end at 4:30 p.m. with half an hour for lunch.

Is this the right course for me?
Yes, if you manage or implement credit control in your company

Level
Intermediate

Support available
If your business is located in the West of Scotland you may be eligible for a grant of up to 50% of the cost of participating in these courses. There are a number of places available which are reserved for businesses with less than 250 employees and companies must meet certain eligibility criteria.

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Options

• We can customise this course for you if you have a particular challenge in your company.  One of our specialist advisers will be happy to work on a solution with you.  If you have a group of 12 people who need the same training customised learning is a cost effective way to develop them and costs can be as little as £100 per person. Click here for more information.
• We can also provide one to one coaching in this subject area. Click here for more information