Selling on the Telephone

Do you want to improve your approach and skills for selling on the telephone? No matter what type of service or product you are selling there are proven methods used by the most successful sales people that can help you improve results. This workshop will give you some tools and techniques that you can take back and use in your work to help you achieve more sales.

What you will learn:

• Why your approach and attitude are key to success
• Gatekeeper handling – top tips to help you reach decision makers
• Understanding personality styles and how this can help you boost reponse
• Introductions – how to initiate and hold the buyers interest
• Questioning and listening skills while on the phone
• Communicating your proposition
• Overcoming objections
• Methods of closing and finding the right ones for you

About this workshop

• This workshop will involve you in a mixture of interactive exercises and discussion. There will be opportunities to practice your new skills through role playing exercises in a supportive atmosphere
• Our trainers are experts in their topic and deliver courses in a practical, interactive style
• The maximum number of people on a training course is 12 so that the trainer can accommodate the learning needs of each delegate

Is this the right course for me?
Yes, if you want to increase sales by boosting your sales skills on the telephone

Facilitator - Your Trainer

Laura has worked with many businesses and sales teams helping them develop their sales skills and improve results. She delivers training in a practical, interactive style and encourages participants to consider how they can use best practice tools and techniques back at their workplace. Her approach to successful selling is firmly based on putting the customer first and ensuring that selling is an integral part of the service provided to customers. Laura has a background in sales, branding, marketing and managing key accounts. She has gained great experience through her various roles within global organisation such as Diageo, Rolls Royce and Bacardi Brown Foreman Brands as well as providing training support to many small and medium sized businesses.

Level
Introductory to Intermediate

Duration
3 hours

Support available
If your business is located in the West of Scotland you may be eligible for a grant of up to 50% of the cost of participating in these courses. There are a number of places available which are reserved for businesses with less than 250 employees and companies must meet certain eligibility criteria.

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